FAQs
1. General enquires
Please email us at support@outrunthedark.com for any questions you might have. We are here to help.
2. Where can I find the tracking information for my orders?
3. How can I check the status of an order?
4. When do I get my package?
Each product is printed and made to order on a 3 day average. Standard shipping times are 5-7 days for US shipping and 10-20 days for International.
We ship both from the US and Europe, and your package will be sent from the best location depending on stock and where you are located.
5. What is your refund policy?
If you are on our email list already you are good to go. Watch out for an email Friday 12pm EST for 3 hours early access.
QUESTIONS?
Is everything on sale?
Yes, absolutely everything will be on sale. No discount code needed—just add to your cart and check out as quickly as possible.
Can I use discount codes or reward points?
No. All products are already discounted, and we have deactivated all discount codes.
If you’re in our reward program, you’ll still earn points if you check out with the same email. Save those codes and points for when we’re not on sale!
(If you somehow manage to use a discount code/points we reserve the right to cancel your order.)
Can I return my Black Friday Order?
All items are able possible to exchange/refund/return like always EXCEPT products marked with "WH". These can be refunded but not returned/exchanged.
What are "WH" products?
These are simply products we have in our warehouse (WH) with very limited stock, and will be the highest discounted products.