FAQ


HOW COME YOU ONLY DONATE 10% ?

We are not opposed to increasing the amount donated to research in the future, but right now 90% of the profit goes back to building this movement further.

We believe we can have the biggest impact by being an advocate for normalizing mental health and creating conversations around anxiety and depression that otherwise wouldn't be taking place.

Outrun the dark is not a non-profit organization, we are a regular apparel brand that has made ending the stigma surrounding anxiety and depression a core goal of the company. 

Although normalizing mental health is a big obstacle in this social media-facade era of ours, it is not everything. That's why we also donate 10% of profit to research on conquering treatment-resistant anxiety and depression.

HOW LONG DOES SHIPPING TAKE?

Each Outrun the dark design and product is printed and made as we receive your order. This process may take 1-7 days but the average is 3 days. Standard shipping times after that are 5-7 days for US shipping and 10-20 days for International. 

We ship both from the US and Europe, and your package will be sent from the best location depending on stock and where you are located.

WHAT IS YOUR RETURN POLICY?  

Outrun the dark is committed to providing the highest quality products, and your satisfaction means everything to us. We stand by a 100% satisfaction guarantee, and allow up to 30 days after you receive your product to process a return. 

If you want to return something please email support@outrunthedark.com and we will take care of you! 

IS THERE A CUSTOMS CHARGE?

If you order from outside the US, there might be a customs charge depending on what country you live in.

Unfortunately, some governments randomly pick packages they check and decide to charge extra for importing goods over a certain value. 

This is not a fee imposed nor collected by our company, so we don’t get any of it.

Please make sure you check what customs rules apply to your country before ordering.

Sorry for any inconvenience this may cause, but as stated this is not in our control.

WHERE CAN I FIND TRACKING INFORMATION? 

All tracking numbers can be found in the shipping notification emails we send out to your registered email. If it has been more than 24 hours and no action contact us at support@outrunthedark.com for us to check into it.

WHY DOES MY ITEM SMELL LIKE VINEGAR?

You may notice a vinegar smell on your apparel. Don't worry! It's from a fixation agent applied during printing and it's not permanent.

It's needed so ink bonds with the fabric. Without it, ink would flake off the garment. It will dissappear with the first wash. 

WHY IS THERE STAINS ON MY ITEM?

These are not stains, and they will wash off after their first wash cycle.

All our inks are water-based and eco-friendly. This gives each print a soft, comfortable feel.

You may notice some discoloration or off-white residue, but don't worry! This is a special solution used for printing and can sometimes leave marks during the drying process. If it does not go away after the first wash let us know and we will send you a new one! 

WHAT IS YOUR CONTACT INFORMATION?

Please email support@outrunthedark.com for assistance and our team will be happy to help!