Shipping and Delivery
Shipping Policy
-----Estimated fulfilment time:
Each product is printed and made to order, so your order will be sent out on within 1-7 days. The average being within 3 days of ordering.
Estimated shipping times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
We ship both from the US and Europe, and your package will be sent from the best location depending on stock availability and where you are located.
International shipping:
Please note that International orders are subject to import duties and taxes that are the recipient's responsibility.
For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. Custom fees must be covered by customer.
Order never arrived:
If your order didn't end up arriving, let us know asap!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address.
If the shipping address was correct, get in touch with us at support@outrunthedark.com noting your order number. We'll see what can be done.
If you are on our email list already you are good to go. Watch out for an email Friday 12pm EST for 3 hours early access.
QUESTIONS?
Is everything on sale?
Yes, absolutely everything will be on sale. No discount code needed—just add to your cart and check out as quickly as possible.
Can I use discount codes or reward points?
No. All products are already discounted, and we have deactivated all discount codes.
If you’re in our reward program, you’ll still earn points if you check out with the same email. Save those codes and points for when we’re not on sale!
(If you somehow manage to use a discount code/points we reserve the right to cancel your order.)
Can I return my Black Friday Order?
All items are able possible to exchange/refund/return like always EXCEPT products marked with "WH". These can be refunded but not returned/exchanged.
What are "WH" products?
These are simply products we have in our warehouse (WH) with very limited stock, and will be the highest discounted products.